FAQ - Ryze Gene

Frequently Asked Questions

Wearing the Ryze smart watch

To get the most out of your Ryze smart watch, it’s important to make sure you’re wearing it properly so the monitors can gather data accurately.

How to wear your Ryze smart watch

Please ensure the smart watch is fastened comfortably, and if your skin becomes irritated, please take it off and let your skin breathe.
Skin irritation can happen for the following reasons.

  • Skin friction or rubbing
  • Skin exposure to irritants such as sweat, soap or other cleansers left on wearables
  • Pre-existing allergies

Not too tight

Wearing an overly tight watch can trap sweat and cause skin irritation as well as impact the monitor.

  • If you find the watch particularly uncomfortable to wear, please either adjust the watch strap or take it off.
  • If your skin becomes irritated, please stop wearing the watch for several hours or a few days until your skin has healed. If the symptoms persist or worsen, consider seeking medical advice.

Not too loose

Your watch should be snug but comfortable. If the wrist-based watch sensors are not reading your heart rate, try tightening the strap a little bit and keep the watch two finger widths above the wrist. Do loosen the watch after a workout.

Keep things dry and clean

It’s important to make sure your skin is dry before wearing your watch. Wearing a wet device for an extended period will irritate the skin.
After exercising, please make sure you thoroughly clean and dry your hands, wrist and watch strap.
Traces of soap, cleaners and detergents left on the device may irritate the skin.
Use ‘soap free’ cleaner when you clean your watch.

There are several steps to go through to pair your Ryze smart watch to the App. Please follow this link and refer to the relevant manual for your watch model, which has clear steps to guide you through the process.

Please scan this QR code to download the Ryze Connect App or review the manual for further information.


Your user data is securely stored on Amazon Web Servers (AWS). This means your Ryze wearer’s sensitive and private data is encrypted and won’t be leaked, accessed or seen by anyone-but you. Read more

The Ryze Gene has an IP68 protection rating that is used in the mobile phone industry. The rating defines a product’s protection against exposure to water and dust.

Ryze Gene is swim proof. This means the watch is suitable for shallow water activities including swimming. It can be worn during a cold-water shower, indoor pool and open water. The watch can survive spills and splashers.

The watch is NOT suitable for deep diving, in a spa/hot tub, in a hot spring, sauna or high temperature steam environment.

Try the following and pair again.

  1. Ensure that the operating system of your mobile phone is Android 6.0 and above, or iOS 9.0 and above.
  2. Ensure you have the latest version of the App installed on your smartphone.
  3. Turn the phone’s Bluetooth off and then on again.
  4. Please fully recharge the smart watch.
  5. Make sure the smart watch is close to the phone.
  6. Reset the smart watch to factory settings and pair again following the manual instruction.
  7. If your device is currently connected to another phone and you would like to pair it to a new phone, first you need to turn off the Bluetooth of your connected phone.

    If the other phone is an iPhone, you will also need to delete the Trek smart watch from its Bluetooth device list after turning off the connected phone's Bluetooth. Go to iPhone "Settings" > "Bluetooth" > "My Devices", find the connected device and tap the ⓘ icon next it and then tap 'Forget this Device'.

    After that, use the Ryze Connect app installed on your new phone to search and pair with the device.
  8. Restart your mobile phone.

Connect your Ryze Gene smart watch to Ryze Connect App to acquire current location via the Assisted GPS (AGPS) feature before starting an outdoor workout (for example, outdoor run) that requires a satellite location fix.

  • In the App, go to the Device tab. Tap on Ryze Gene thumbnail image along the top end of the phone screen. Find AGPS Update and tap Manual Update button next to it then wait for a while to complete location acquisition.
  • Go outdoor into an open area and face the smartwatch towards the sky.
  • On Ryze Gene smart watch, start an outdoor run workout. Follow on-screen prompts and remain stationary for a few minutes to enhance satellite reception.

Please note environmental factors such as tall buildings, trees and thick cloud may interfere with the smart watch’s ability to acquire signals.

  1. Make sure the distance between the phone and smart watch does not exceed 7 m, otherwise the signal may be too weak.
  2. Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, metal objects such as jewellery.
  3. Make sure the device battery has sufficient power to keep the screen lit and use Bluetooth.
  4. Make sure your phone’s Bluetooth is working. Try closing all apps, and then disable and re-enable Bluetooth before reconnecting to the smart watch.
  5. If the Ryze Connect app is running in the background, iOS may close the app automatically, which can cause Bluetooth to disconnect.
  6. Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager app. Please check your phone settings and then try again.

To update the weather data, you must sync the smart watch with the Ryze Connect App. Try the following in sequence:

  1. Enable location service on your smart phone.
  2. Turn off your smart phone Wi-Fi and turn on the phone’s 4G data network.
  3. Check that the Ryze Connect App has been granted access the phone’s location so that the App can determine your location automatically. If the App cannot determine your location, weather data will not be available. For better service, enable GPS to improve positioning accuracy.
  4. Check that the smart phone has stable internet connection. Being indoor or in an enclosed environment may result in loss of GPS and therefore inability for the App and the watch to obtain updated weather forecast information. Please move to an open area and try again.

    When the smart watch remains connected to the Ryze Connect App, the App periodically sends updated weather data to the watch. However, when network coverage is poor, weather data may not be synced. In this case, earlier weather data is displayed (if available), or the message “data unavailable” is displayed.
  5. Do the following
    • Check that the smart watch is connected to the App.
    • In the App, tap Device menu. Tap More settings. Then enable (disable then re-enable again) the Weather Push function. Click < to save the setting change. Next, go to Home menu and swipe down the phone screen to complete a data sync.
  1. Open Ryze Connect App. Ensure the smart watch is connected to the App.
  2. In the App, go to the Device menu and tap Notifications.
  3. Tap on Select to set Notification Access. In the following screen, turn on the switch for Ryze Connect to enable notification access. Then tap < to save the setting.

    On iOS devices, you also need to enable system notifications. Go to the phone’s Settings > Bluetooth, find Ryze Gene, tap the ⓘ icon next it and then turn on Share System Notifications.

  4. For iOS devices, go to the phone’s Settings > Notifications > Show Previews and check that it is set to Always.
  5. Power off your phone and power on again, but do not use the Restart option

Ensure that Bluetooth is always connected. The smart watch does not display notifications for messages or calls that are received while Bluetooth is disconnected. The smart watch will not receive notifications after the device is set to DND (Do Not Disturb) mode.

The smart watch does not download the weather data directly. To update the weather data, you must sync the smart watch with the App. Try the following in sequence:

  1. Enable location service on your smart phone.
  2. Check that the Ryze Connect App has been granted access the phone’s location so that the App can determine your location automatically. If the App cannot determine your location, weather data will not be available. For better service, enable GPS to improve positioning accuracy.
  3. Check that the smart phone has stable internet connection. Being indoor or in an enclosed environment may result in loss of GPS and therefore inability for the App and the watch to obtain updated weather forecast information. Please move to an open area and try again.

    When the smart watch remains connected to the Ryze Connect App, the App periodically sends updated weather data to the watch. However, when network coverage is poor, weather data may not be synced. In this case, earlier weather data is displayed (if available), or the message “data unavailable” is displayed.
  4. If the smart phone is connected to a Wi-Fi network, please turn off the Wi-Fi on your smart phone and try switching to the phone’s 4G network.
  5. Open the Ryze Connect App then do the following:
    1. Go to Device menu. Check that the smart watch is connected to the App.
    2. Under Device menu, tap More settings. Ensure that Weather Push and Automatic positioning is enabled. Tap < twice to save the settings and return to the Device menu.
    3. Go to Home menu and swipe down the phone screen to complete a data sync.
  1. Open the Ryze Connect App then do the following:
    1. Go to Device menu. Check that the smart watch is connected to the App.
    2. Under Device menu, tap More settings. Ensure that Music Control is enabled. Tap < once to save the settings and return to the Device menu.
    3. Go to Home menu and swipe down the phone screen to complete a data sync.

The accelerometer and algorithms that the device uses to count your walking steps are highly sensitive, even small differences may affect the accelerometer and algorithms. You must provide accurate personal data during the device’s initial configuration. For example, if you enter wrong gender, height, weight, or age, it could result in inaccurate exercise data, such as incorrect counting of steps, distance, or calorie. In addition, factors such as your arm swing, stride, posture, road surface, and slope can also affect the step count.

Factors like wearing the device too loosely, swinging your arms, or sliding of the device over your skin can impact heart rate readings. In addition, wearing the device too tightly, raising your arms, or clenching your fists can affect blood circulation, which also affects sensor performance. When testing your heart rate, it is recommended that you keep your arm straight, remain static, and relax your muscles. Ensure that the device remains in close contact with your skin. Even when you wear the device correctly, individual differences such as skin colour, body hair, tattoos, and scars can also affect heart rate sensor performance slightly.

To improve step count accuracy, the device has a minimum threshold of steps. This means that the total step count shown in the Ryze Connect App only changes when you take more than 10 steps. The device starts recording data after your tenth step and only saves data when you have completed 30 steps.

The smart watch does not need to be connected to your phone to store exercise or sleep data. To sync data from the device, enable Bluetooth on your phone and ensure it is within range of the device. The smart watch can retain up to seven days’ exercise and sleep data in typical use.

Open the App. Go to the Home menu where you can view your last Exercise record. Tap the Exercise card to view all records. Exercise initiated on the smart watch will be marked with a watch icon. Tap on a workout to view its details.

Technical Specifications

Display
1.32-inch AMOLED
Display Resolution
466 x 466
Battery Capacity
300mAh
Rated Input
5V 0.5A
Charging Time
Approximately 2.5 hours for a full charge
Battery Life*
8 to 10 days
Ingress Protection
IP68
Wireless Connectivity
Bluetooth 5.3 BLE
Satellite Positioning
GPS / GLONASS / BDS / GALILEO
Bluetooth Frequency
2402MHz – 2480MHz
Watch Dimensions
245mm(L) x 42.5mm (W) x 12.0mm (T) (including straps and protrusions)
Watch Strap Width
18mm
Watch Strap Length
114mm/76mm
Wrist Circumference
140mm - 200mm
Compatibility
Android 6.0 and iOS 9 versions and above
Operating Temperature
-10°C to 40°C
Charging Temperature
0°C to 40°C
*Useful battery life will be shortened with more frequent use of continuous heart rate monitoring, automatic health monitoring, satellite tracking, screen activation, vibration notification, data sync to the App and other functions.